Mercantile Bank is seeking an outgoing and service-oriented Branch Support Specialist. Do you want to make a difference in customer's lives? Are you motivated by goals and maybe even a little competitive? Do you seek opportunities to learn and develop? Are you ready to take your banking career to the next level with a stable and respected financial institution? If so, please read on.

This Branch Support Specialist position earns a competitive salary based on skills and experience. You would also be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more! If this sounds like the right opportunity for you, apply today!

THE MERCANTILE BANK STORY

Founded in 1997 with the firm belief that our customers, employees, and communities are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve problems and are leaders in the industry when it comes to innovative products. As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers.

We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can thrive and reach their full potential. We get that attractive compensation and benefit plans are important. We get that feeling valued, accepted and respected is key. We are committed to attracting and retaining the best talent in the markets we serve. We are a great place to work and grow. So, come see for yourself why we have been named one of "West Michigan's 101 best and brightest companies to work for."

SUMMARY

Provides administrative support to Branch Operations Manager and phone/email support to all members of Branch Staff with questions regarding branch procedures, policies and systems. Provide support to customers through the Virtual Banking Machine and Andera Online Account opening system.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Performs and completes in an efficient and courteous manner support to the branches; assists with phone calls & emails to the Branch Support hunt line and helps branch staff with policy, procedure and system-related questions and problems.

Works with Branch Operations Manager and Retail Support Manager to facilitate and communicate changes to Branch procedures and BPM forms, account and service workflows.

Demonstrates a positive, energetic and upbeat personality in order to effectively interact with customers through the video conferencing teller system; processes various transactions and resolves customer inquiries.

Assist with Andera and HSA Support calls and emails, processing Andera applications and HSA Investment enrollments.

Retains a current and complete knowledge of the Bank's products and services.

Assists in preparing or managing multiple reports and training materials for management and processing branch invoices for payment.

Reviews forms and work completed by branch staff for accuracy, providing training to staff when errors occur to limit mistakes.

Organizes and prioritizes large volumes of information.

Handles confidential and non-routine information.

Works independently and within a team on special and non-recurring and ongoing projects.

Distributes general correspondence, memos, charts, tables, graphs, business plans, etc.

Other duties and projects as requested which may include customer presentations.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• EDUCATION and/or EXPERIENCE
  • Associate's degree (A.A.) or equivalent from two-year college or technical school and one year to three years of branch banking experience; or equivalent combination of education and experience.
• MATHEMATICAL SKILLS
  • Ability to apply basic concepts of mathematical concepts such as adding, subtracting, multiplication and division. Ability to calculate figures and amounts such as discounts, interest, etc.
• REASONING ABILITY
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• WORK ENVIRONMENT
  • Ability to work in an office environment which may include many hours of computer and phone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.